As a new player, what I see as the biggest problem is CCP overextending and underdelivering. We've all heard the rhetoric about both of those these past few months.
Whether or not Hilmar intends to do anything isn't as relevant as whether he can to anything without killing either DUST 514 or WoD development. Both of those are horrific from a business perspective, as DUST 514 is already recieving awards and media coverage, and WoD is part of a contract signed when CCP bought White Wolf. I suspect if they kill WoD, they'll have to rework the purchase of WW, or maybe sell it. I'm not sure how it works, but... Hilmar is backed into a corner financially, imho.
With all I've heard about how hard it is to push seemingly simple features out the door lately.. not enough devs, not enough time, not enough money (spoken: that isn't something we're looking into), or whatever. There are a LOT of things behind left behind, and I don't think it's unwillingness to develop EVE as much as it is an inability to.
I think CCP is in the hole. I don't know if Hilmar can dig them out without sacrificing something big.