Thanks for the report.
Things like this merely show me that the current RP enviroment is untenable. The gap between what actually happens in game, and what is supposed (and RP-pretended) to happen is just too great. There are just lots of things that don't make any sense from an RP perspective:
An emergency call from the Empires/Concord for an extremely important mission but no real support in the form of Empire ships.
If its really that important, can't you even spare a few customs vessels? Why send utterly incompetent commanders? The only good RP reason could be that they want to increase the divide between null-sec power-bloc capsuleers and those that aren't. It would be cool if they went with that storyline, since it actually has a basis in EVE reality, instead of this trumped up artificial story about pirate sites.
The pirate defender fleets turned on the NPC faction battleships?
Most players don't show up out of any RP-loyalty, they're simple there for kills and loot. The story be damned.
Null-sec blocs that are nominally 'at war' not shooting each other but killing the CCP led fleets instead
What's the RP perspective for this? Massive Empires at war in nullsec, but they hate Concord and the Empires even more? Again, if you have a sandbox that works like this, you should base your story upon things like this: the divide between null-sec dweller and non-null dwellers. Yeah, maybe it doesn't make for a good story, but its better than whatever you try to make up that doesn't fit the reality of EVE at all.
With most of the playerbase having this playstyle, you either adapt your backstory to suit, or find yourself fighting the player-base at each turn to turn out a credible story, or simple ignore the playerbase and create your own story that doesn't have any points of interaction with them. CCP mostly does the last thing. Its like the RP equivalent of putting your fingers in your ears and singing 'lalalalala' and ignore the reality of the game around you.
Faction loyalty is dead, Empire loyalty is dead, pirate loyality is dead. Besides a few stubborn hanger-on (the RPers) the reality of the politics of EVE has little to do with factions and Empires.