Warning, film/media student rant ahead:
Great concept, but lacking in the force of execution. I'm sure the storyboard for this looked great, but the narrative did not come across forcefully enough to make the viewer care in the first 15-30 seconds. Referential, denotative concepts at the beginning of the trailer are too strong for the uninitiated (with EVE) to understand. It literally needs to be said "here's what we built, here's the stake," but that's glossed over.
You can laugh at me when my next video comes out in August because it certainly does not follow this principle, but an official trailer -- a tool for marketing -- absolutely needs to command attention.
Acting was overdone, but I can't fault the guy or even the person who directed him. This is the first time CCP has flirted with live actors, after all. One of the problems was that his emotional direction in telling the story was very disconnected with the visual storytelling, which was quite bland in the first 30 seconds. As such, it didn't feel like it got better aligned with the FiS bits until further into the video, even though it technically did. Rhythm of the crosscutting (technically montage) was perfect, but CCP has always been good at that.
If this is a story about the triangular player-character-event connection, the process by which those relationships were made was too direct. This is just a feeling I have. Obviously a capsuleer in lore cannot "feel [their] hands shaking" in battle, because they are their ship. That slight misdirection isn't what I'm talking about. It's more that the heart-thumping that occurs in PvP has to do with a sense of potential loss which wasn't communicated very well in the first place.
Good first step, but could use lots of refinement in the future. I loved the fact that this was apparently based on a real story (but then again it could be one of hundreds of similar Warp To stories). That should have been stated at the beginning of the video for more impact.