If you want the mod team to notice and do something about a character/user or situation, FILE A REPORT. We can only act according to our own perception of the problem until reports start showing up and giving us certain reason to suspect foul (role)play.
It is important to note here that we may not always agree with a report. We may strongly disagree, and reports should not be assumed to guarantee moderation. On the other hand, it should not be considered a guarantee of immunity. Depending on what we see in the logs, we may issue moderation against more than just the reported person (up to and including the person who made the report).
I want to raise a few issues, Kat (not that I disagree with what you're saying, of course
You mentioned that there's a perception of the Summit mods being an 'Orwellian police force'. In many cases, this is more than just a 'perception'.
filed reports -- several of them, and two or three of that includes a particular mod. In each case, the result was the same:
'The mods discussed it, they decided that [particular person] acted properly, so we won't do anything about your complaint'.
Now, correct me if I'm wrong, but that's rather like the police investigating themselves for corruption.
I've spoken, at length, on this topic (hell, I've even gone to Graelyn himself
with my complaints). The tone of the response has been 'the logs show nothing', or 'I don't believe you'.
If you want to dispell the stigma of Orwellianism that hangs over the Summit, I have a laundry list
of ways to do that:
First, establish a clear and unambiguous standard of rule enforcement. As it stands, a rule violation that particular mod 'lets slide' on Monday becomes the next mod's bannable violation on Tuesday, and then the mod that's there on Thursday is letting it slide again. Yes, this does mean setting publically-visible rules again. At least that way, we'd know that a mod wasn't just making stuff up to abuse their authority.
That last part ties in strongly with my next point:Take complaints against moderators seriously.
Do a proper check-in and investigate the allegations properly. Graelyn, this is (in part) directed at you: we are not typing complaints just so we can give our fingers a workout.
Third, and most important: regardless of EVE being a game, and mods being volunteers, the mods are in a forward-facing position and professionalism is important.
I've had long discussions with my EVE-playing friends, and most of them flatly refuse to use the player-run Summit because it's such a toxic and unstable environment.
And yes, a good many of them are upset about the behavior of a particular mod, but I won't get into that here.
It's been said, on occasion, that the Summit is 'not a democracy', and I'm inclined to agree: instead of a democracy, it's become akin to a dictatorship, and I have no interest in participating in a dictatorship.
(DISCLAIMER: I have no personal problems with any of the Summit mods. I do not intend, in any way, to accuse any particular person of being 'a dictator' or engaging in any kind of inappropriate or unprofessional conduct. The opinions herein are entirely my own, and do not necessarily represent those of the greater EVE playerbase or any specific person, corporation or entity).