Ok ok ok ok... Seriously.
Here is the gist of the problem:
CCP is more concerned with their six-month expansion cycle than fixing currently broken game mechanics. They basically rush to shit out an expansion, release it and then immediately start work on another expansion. The only problem is that the expansions are filled with bugs and shit that needs to be fixed, which is to be expected. However, they allocate a very very small group of devs to fix current problems and put everyone else on the new things. This has been going over like a fart in church for some time now among the player base.
Which brings me to the business standpoint. When you make a post asking your player base to vote for your game and you get 80 pages of replies telling you to go fuck yourself, maybe you should re-think how you're approaching the game.
Problems:
-Python coding SUCKSSSSSSSSS and they're just trying to fix it with duck tape.
-Current coding and server capacity essentially protects the major powerblocs, because you can't use the full strength of your navy and if you reduce your numbers, you give them control of the grid.
-FW mechanics are horribly broken.
-0.0 PLEX's are broken
-Insurance is still pointless
-PI is broken... people are making more money off of the people doing PI than people doing PI are making.
-There are lots of bugs in the index/sov system that need to be addressed because... well upgrades ain't cheap, son.
-Invisible aggro timers on low sec gates and stations. Your GCC runs out so you undock, only to get shot at and get another 15 minutes.
-Aggression timers in general, suck
-There are still lvl 4 missions in low sec. Wtf
-FIX THE GODDAMN BONUSES ON THE NAGLFAR!
-Make blasters useful
-Make the Eos useful
-Fix Gallente ships in general
-Make the firetail have a purpose
... this is all I can think of atm, but this is a good start to the laundry list of shit that's wrong. I mean, how many years ago did they release FW? And they STILL haven't fixed any of the bugs. They released it and forgot about it.