The main issue with CCP to my eyes seems to be that their GMs seem to have a fine storyline set up but often forget that they know all the intricacies of it while the players don't. I mean, stuff like Uriam storming in Solitude for example, might have a perfectly decent reason and explanation, but we the players, will probably never know because someone forgot that yes, we are not privy to that. Our characters may not, but as the audience of the story, it would be fine someday to eventually discover why, or else we end up in a succession of situations like Nico said, are a bit wtf.
Though of course, reading Falcon on slack, apparently, even themselves have no clue either most of the time...