Good writing on the part of the author there. Dropbear sticks the knife in with precision and flair, while retaining plausibility and a mien of honesty. He sounds like a guy who could pass on a lot of wisdom despite his brief time in the industry.
Accountability, drive and discipline seem to be things that the games industry in general is shy of - and why wouldn't they be? One of the least regulated industries outside of running a PMC doesn't want to have fetters on it, even if it'd be beneficial to the consumer? Shocker.
The only way this is going to change is if people make it clear that it isn't features and polish that make us loyal, but consistency and inclusivity. Not necessarily an inclusive design process, but inclusion in transitions and the removal of all but the most barebones mechanic-protecting NDAs to drop this silly "Tinker Tailor, Soldier, Dev" bullcrap would go a lot way to inspire faith, which is the precursor to loyalty.
CCP want to pretend to be our friends while talking smack and charging us double mark-up at the playground tuck shop. We've made our friends, online and irl - CCP need to grow up and start conducting itself like a business. Not some clannish nostalgia factory run by man-children who want to make their personal dream real. Once you put your dreams in the hands of customers, even if they are not shareholders they become stakeholders. Not able to necessarily input (nor should they) in the design and execution process, but able to influence the well being of the game through non-participation should it come to it.
Earn our respect and loyalty back CCP, and prove you're capable of keeping your eye on the ball instead of pissing the carpet like an excited dog whenever a jesus feature rear's it's head. I still have faith they can turn it around and EVE certainly isn't dying, but the prognosis isn't looking fantastic atm.