It's funny what a difference in perspective does. The players see a flaw in the system and they see a glorious new beginning. You can tell some of it is preparatory morale building because the employees that play eve that login are going to hear an entirely different viewpoint for the entire weekend, and I'm guessing it might cast some doubt on the overall message. As horrible as it sounds though, I think he's right in differentiating what people say and what they do, because forums have always been a source of negativity and angst. People don't compliment when they're happy, but they complain when they aren't happy.
