A very informative post you have made there, Ordo. I am enthusiastic about the future of Project Legion, as much as Dust514 may now be set on the road to retirement (despite promises of support - it seems more like 'we will keep it until the PS3 is deprecated' at which point it is a loss).
The key issues, as you have pointed out, are not in the vision, potential project management or platform; but in the horrific miscommunications that characterise almost every CCP announcement. They think they are 'one of us', while maintaining that this is a two-class society of developers and players. They cannot expect accolades for work done, but compliance with polarising or downright unpopular decisions. The attitudes coming out of the Community department are a worrying indicator of how CCP think that 'bro mentality' trumps social responsibility when you are building social groups in the interest of profiting off of them.
With the Project Legion announcement, CCP broke the social contract with Dust 514 players in an ugly, open-fracture-like, fashion before walking away as if they'd done nothing wrong. The fact that one could almost see frost creeping along the stage and walls during the Dust 514 discussions after the keynote, complete with golf claps that would have put tears into the eyes of the most hardened public figures, showed exactly how people felt. Putting the squeeze on people via events and aurum fueled sales only made the betrayal all the worse.
Dust was a failure in most terms. It over promised, under delivered and showcased the worst aspects of EVE's Community Dev's willful blindness or complete slavish worship of their parent company in the pursuit of 'forced success'. The announcement of switch over should have been a humble moment, espousing the need to return to core values and a core platform, and reduce the responsibility the company has for supporting an architecture that has been all but abandoned by the gaming industry (Cell, that is). Instead we get a presto-change-o that would make Dynamo blink in awe, followed by a crass denial that this changes anything. It ONLY makes it awesome you see? You should be emotionally invested already. BTW it isn't greenlit and is pretty much a call for the forensics teams to start picking over dust's still twitching corpse for cause of death, but it is AWESOME.
I believe it will be awesome despite this bare faced duplicity. But I also believe that CCP still has a lot of growing up to do. We're not your friends, we're your customers. We might be close, but there is a professional boundary. You have an obligation to be even handed and open with your customers when you are going to change things. You have nothing to apologise for but mistakes made and promises broken, and you have no obligation (when apologising) further than to clearly state such an apology and hope it sticks. The continued culture of 'one of us' when it suits you and 'hand of god' when it doesn't isn't lost on your player base. You built your game on a (spurious and incorrect) claim that you have to be smart to survive in New Eden. Give us the respect that the pedestal you lead people to believe they stand on should grant, and treat us like logical, capable human beings - come clean, be honest and follow your vision. Do not stoop to replying to rage and do not manage yourselves as 'walking among the peasants' to try and curry celebrity status. Keep it clean and keep it professional, but stop this 'I'm good for it bro' nonsense.
Pseudo-rant done.