(Edit: responding to Silas, for the record)
That wasn't how I read it.
On the internet, yes, you should damn well expect anything you say or do to be used against you by someone at some point with intent to cause harm. That isn't mutually exclusive from the fair expectation that, where rules apply, there are consequences for people who do so.
The key part being "where rules apply", since CCP is anything but consistent with its enforcement of the harassment and abuse parts of the EULA/TOS. It's not actually stated anywhere that the only place they officially will come down on people like a sack of bricks are channels that users are forced to use, like local, NPC corp, militia, etc., but until recently, users were generally told to handle their own issues themselves in channels that were owned/operated by players, including corp and alliance channels.
It's fair to expect that (within reason) players should handle this kind of problem themselves when it's happening in channels that are owned and run by players. On the other hand, it's also fair to expect that there are lines that shouldn't be crossed in any channel regardless of who owns it. Especially ones explicitly mentioned in the EULA/TOS.
What I see is that some players disagree with CCP on where that line should lie, and believe appropriate procedure is that they should go to CCP to solve all of their problems rather than applying solutions through other players when they exist.
None of this is a free ticket to troll or to sling homophobic or racist slurs at people. Claiming someone just needs a thicker skin or to HTFU doesn't excuse your behavior in the slightest. You still chose to be a shitbag. Maybe they gave you the ammunition. But you still chose to use it.
What it is is a reminder that there are some things people can reasonably expect CCP to take action on, and others that they need to learn to handle (or prevent) themselves.