I'll add that CIG have done a generally -terrible- job of just ignoring the trolling, and are forgetting internet shitheads do not equal majority of their backers and supporters. They've got nearly a million. A MILLION. people signed up and they are being ridiculously butthurt about 5 or 6 people. They forget the #1 rule of not feeding the trolls, responding to idiots only gives idiots more exposure.
I think they actually did a pretty good job of ignoring the crap this summer until it started coming from legit gaming news sites. When it was just DS being a crybaby (who now somehow believes that he has 'staked his career' on being right about CIG going down in flames), CIG didn't say much at all. When it went past that, CR did an interview with Polygon for a decent article. I think the way he went off in response to the Escapist was a little over the top, but given how long it's been building and how personal the attacks have been lately, I can't blame him.
When it's just people stirring shit on the forums, they've done a pretty solid job of ignoring it, issuing bans and walking away. But this shit finally got into the news, and without another really juicy story to talk about, the gaming media has been happily repeating a bunch of unsubstantiated speculation.
Yay for more actual game news, though. And hopefully more to come in the next couple weeks. Might keep me from unloading a few ships to see if I can recoup my investment.