Also this idea that devs are looking for a blame piniata in homophobia and sexism is something I just cannot get at all. Mostly because to me it makes 0 sense.
Well, after the release of Mass Effect 3, there was a general uproar over 1) the day1 DLC issue, and 2) the feeling that the ending sucked like a wind tunnel. One response within and without Bioware by a few, as I understand it, was to blame those who were unhappy for conducting a smear operation on the game for it's option to engage in a same-sex romance.
Now, as one of those who was rather unhappy with the ending myself, and as one who was actually happy to see such a character included, I found this somewhat irritating, to say the least. So, to have someone up there
from Bioware talking about how gamers are such homophobes is...well, it's a bit of a red button. It's especially a bit of a red button since I'm being accused of that as part of a general pool, and I definitely do not fall into their neat little category of "our critics are bigots".
Now, in regards to your other objection, I must object in return. It absolutely is possible to have a game which is crippled by a ham-handed attempt to enforce diversity. For example, one of my favorite games, Silent Hunter 4, would not be as good if it tried to incorporate maximum diversity into the ship's crew (regardless of historical realism), and include missions demonstrating the ravages of British imperialism in the far East which lead to the actions of Japan having some credibility in the eyes of the oppressed peoples of those lands. Would it be more socially conscious to include such things? For a certain definition of that, yes. On the other hand, it would ruin it as a simulation of a World War 2 American submarine.
To put it another way, what I'm trying to say is that the entire talk is a non-issue, to a certain extent. It's not a non-issue because sexism doesn't exist in video games - it certainly does! The talk, as presented, is a non-issue because the speaker is assuming that gamers are sexist and homophobic and so forth on the whole, but every game company that bothers to ignore this assumption - Bethesda often does, as I noted - does not pay the price that he assumes they will.
The problem, then, isn't all game companies, or gaming culture, as much as it is this guy and his damn company. Hey, I'm not the one who came up with the all-female very-sexualized lesbian-sex-doll race of the Asari (Mass Effect), and I can't be the only one who thinks that that was a bit...off. Nor was I overly fond of the choice between strong-but-stupid evil girl (Morrigan) and weak-but-nice good girl (Leilana) in Dragon Age. Why can't strong women be good? I enjoyed those games, to a certain extent, but it was in spite of those things that made me wince. And that was ALL BIOWARE. And he wants to talk about an uncomfortable situation they changed? Seriously, the solution for their problems is not to wait for some woman in their company to get uncomfortable, but to grab their editing pen and sit down with an actually honest attempt to think about some of the characters and situations in their game. Or, fuck, just possessing a modicum of common sense. Personally, one good thing about my anti-bioware rage is that, since I'm not playing their games as much, I've had to rescue a lot fewer damsels. Except for the ones in Eve.
...no, really, you could almost write a book about all the sexist shit in Dragon Age.
Meanwhile, other companies and other games have been produced with strong female leads, strong minority leads, allowances for same-sex relationships, and so forth, and gamers have eaten them up like candy, across eras. Metroid. The Walking Dead (the computer game, ofc). Skyrim. Half-Life 2 (you and Alyx take turns being action heroes). The point isn't that we don't have enough diversity, it's that being told that the lack of diversity is the fault of the gaming audience is a total load of shit, even if it's "well, we taught you to be that way".
Here's a fun demographic fact: the audience that gaming companies cater to are the younger generations, who, on the whole, are far more welcoming of diversity and tolerance than older generations. Gaming companies are not reacting to audience desires. They are the ones entirely responsible for the lack of diversity in gaming, and companies that have broken that mold have made games that sold like hot-cakes - they just had to be good games. Blaming the audience, from a company like Bioware that has pulled so many stereotypes that it's not even funny, is such a mouthful of epic bullshit that I'd rather go elsewhere to hear even the valid points that guy might have been making.