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Author Topic: "Unexpected Error" when trying to launch client.  (Read 6329 times)

Nmaro Makari

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"Unexpected Error" when trying to launch client.
« on: 15 Oct 2012, 10:48 »
So, I got back home and was just about to check things in EVE when I was cut short by the following message a few seconds after clicking eve on my desktop:

Quote
Eve Online Launcher Exception

Quote
An unexpected error occured
Please try to restart the launcher or run the repair tool (repair.exe located in your EVE directory)

Quote
Traceback (most recent call last):
  File "launcher.py", line 44, in <module>
  File "lib\initialization.pyc", line 138, in StartLauncher
  File "lib\initialization.pyc", line 74, in InitInfo
  File "lib\info.pyc", line 146, in Setup
  File "lib\info.pyc", line 139, in Get
  File "lib\info.pyc", line 127, in wrapper
  File "lib\utils.pyc", line 25, in SGet
TypeError: string indices must be integers, not str
     Locals by frame, innermost last:
       Frame <module> in launcher.py at line 56:
        NoInternetError  = <class 'lib.exceptions.NoInternetError'>
        ServerUnreachableException = <class 'lib.exceptions.ServerUnreachableException'>
        Shutdown         = <function Shutdown at 0x03F0BAF0>
        StartLauncher    = <function StartLauncher at 0x04A808F0>
        __builtins__     = <module '__builtin__' (built-in)>
        __doc__          = '\n    This is the entry point into the launcher, it handles setting up the working\n    directory, logging and finally importing and starting the laucher within a\n    log-proof try/exeception clause so we can catch almost any exception and display\n    an error message.\n'
        __name__         = '__main__'
        __package__      = None
        exc_plus         = <function exc_plus at 0x03CE6370>
        lib              = <module 'lib' from 'C:\Program Files\CCP\EVE\launcher\library.zip\lib\__init__.pyc'>
        localization     = <module 'localization' from 'C:\Program Files\CCP\EVE\launcher\library.zip\localization\__init__.pyc'>
        os               = <module 'os' from 'C:\Program Files\CCP\EVE\launcher\library.zip\os.pyc'>
        socket           = <module 'socket' from 'C:\Program Files\CCP\EVE\launcher\library.zip\socket.pyc'>
        sys              = <module 'sys' (built-in)>
        threading        = <module 'threading' from 'C:\Program Files\CCP\EVE\launcher\library.zip\threading.pyc'>
        urllib2          = <module 'urllib2' from 'C:\Program Files\CCP\EVE\launcher\library.zip\urllib2.pyc'>
        wx               = <module 'wx' from 'C:\Program Files\CCP\EVE\launcher\library.zip\wx\__init__.pyc'>
        zipextimporter   = <module 'zipextimporter' from 'C:\Program Files\CCP\EVE\launcher\library.zip\zipextimporter.pyc'>
       Frame StartLauncher in lib\initialization.pyc at line 141:
        app              = <wx._core.App; proxy of <Swig Object of type 'wxPyApp *' at 0x200fed0> >
        folder           = u'C:\\Program Files\\CCP\\EVE'
       Frame InitInfo in lib\initialization.pyc at line 74:
        cacheDir         = u'C:\\Program Files\\CCP\\EVE\\launcher\\cache'
        folder           = u'C:\\Program Files\\CCP\\EVE'
        server           = 'TQ'
       Frame Setup in lib\info.pyc at line 146:
        cachedir         = u'C:\\Program Files\\CCP\\EVE\\launcher\\cache'
        server           = 'TQ'
       Frame Get in lib\info.pyc at line 139:
        cachedir         = u'C:\\Program Files\\CCP\\EVE\\launcher\\cache'
        path             = ''
        server           = 'TQ'
       Frame wrapper in lib\info.pyc at line 127:
        info             = '<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML//EN"> <HTML> <!--redir--> <!-- <?xml version="1.0" encoding="UTF-8"?> <WISPAccessGatewayParam xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="https://apc.aptilo.com/sci/GenericAccess.xsd"> <Redirect> <AccessProcedure>1.0</AccessProcedure> <AccessLocation>IRH-NET,prem_nottingham</AccessLocation> <LocationName>isocc=GB,cc=44,ac=207,network=internet,sig=70d97ee70d9e2bfe0efb3a132f4c105b</LocationName> <LoginURL>https://apc.aptilo.com/sci/process</LoginURL> <AbortLoginURL>https://apc.aptilo.com/sci/logoff</AbortLoginURL> <MessageType>100</MessageType> <ResponseCode>0</ResponseCode> </Redirect> </WISPAccessGatewayParam> --> <HEAD> <META HTTP-EQUIV="Pragma" CONTENT="no-cache"> <META HTTP-EQUIV="Expires" CONTENT="-1"> <META http-equiv="Refresh" content="1; url=http://apc.aptilo.com/cgi-bin/auto?url=http://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt"> <TITLE>Forwarding...</TITLE> </HEAD> <BODY> <p> <a href="http://apc.aptilo.com/cgi-bin/auto?url=http://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt">Continue</a> </p> </BODY> </HTML>'
        path             = ''
       Frame SGet in lib\utils.pyc at line 28:
        _tmp             = '<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML//EN"> <HTML> <!--redir--> <!-- <?xml version="1.0" encoding="UTF-8"?> <WISPAccessGatewayParam xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="https://apc.aptilo.com/sci/GenericAccess.xsd"> <Redirect> <AccessProcedure>1.0</AccessProcedure> <AccessLocation>IRH-NET,prem_nottingham</AccessLocation> <LocationName>isocc=GB,cc=44,ac=207,network=internet,sig=70d97ee70d9e2bfe0efb3a132f4c105b</LocationName> <LoginURL>https://apc.aptilo.com/sci/process</LoginURL> <AbortLoginURL>https://apc.aptilo.com/sci/logoff</AbortLoginURL> <MessageType>100</MessageType> <ResponseCode>0</ResponseCode> </Redirect> </WISPAccessGatewayParam> --> <HEAD> <META HTTP-EQUIV="Pragma" CONTENT="no-cache"> <META HTTP-EQUIV="Expires" CONTENT="-1"> <META http-equiv="Refresh" content="1; url=http://apc.aptilo.com/cgi-bin/auto?url=http://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt"> <TITLE>Forwarding...</TITLE> </HEAD> <BODY> <p> <a href="http://apc.aptilo.com/cgi-bin/auto?url=http://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt">Continue</a> </p> </BODY> </HTML>'
        d                = '<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML//EN"> <HTML> <!--redir--> <!-- <?xml version="1.0" encoding="UTF-8"?> <WISPAccessGatewayParam xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="https://apc.aptilo.com/sci/GenericAccess.xsd"> <Redirect> <AccessProcedure>1.0</AccessProcedure> <AccessLocation>IRH-NET,prem_nottingham</AccessLocation> <LocationName>isocc=GB,cc=44,ac=207,network=internet,sig=70d97ee70d9e2bfe0efb3a132f4c105b</LocationName> <LoginURL>https://apc.aptilo.com/sci/process</LoginURL> <AbortLoginURL>https://apc.aptilo.com/sci/logoff</AbortLoginURL> <MessageType>100</MessageType> <ResponseCode>0</ResponseCode> </Redirect> </WISPAccessGatewayParam> --> <HEAD> <META HTTP-EQUIV="Pragma" CONTENT="no-cache"> <META HTTP-EQUIV="Expires" CONTENT="-1"> <META http-equiv="Refresh" content="1; url=http://apc.aptilo.com/cgi-bin/auto?url=http://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt"> <TITLE>Forwarding...</TITLE> </HEAD> <BODY> <p> <a href="http://apc.aptilo.com/cgi-bin/auto?url=http://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt">Continue</a> </p> </BODY> </HTML>'
        default          = None
        key              = ''
        keys             = ['']
        path             = ''

Could anyone tell me what's gone wrong? I'm attempting to find the repair tool as well, but no luck, anyone know where to find it?
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Esna Pitoojee

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Re: "Unexpected Error" when trying to launch client.
« Reply #1 on: 15 Oct 2012, 11:28 »
...ahah. So I'm not the only one dealing with this.

I HAD been using a quickfix of starting the launcher while disconnected from the internet; when the normal error box of "cannot reach the server" popped up, I'd tell it to start the EVE client directly (without going through the launcher, where the issue appears to be). With a new patch coming tomorrow, however, I suspect I'm going to have to just re-download the EVE client.

In my case, at least, the issue appears to have been triggered by dealing with a network which, while publicly accessible, redirects all traffic to a browser-based logon page. One day I accidentally started the launcher before authenticating myself in a browser. It appears that CCP coded the launcher for two situations - it cannot connect to a network at all, or it can successfully reach the server. That it could connect to a network but be redirected instead of reaching the server was not coded for, thus causing this error. Annoyingly, the client then became stuck attempting to contact the authentication server, even while my PC was literally plugged into the wall instead of connected wirelessly.
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Norrin Ellis

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Re: "Unexpected Error" when trying to launch client.
« Reply #2 on: 20 Oct 2012, 03:49 »
I wouldn't say the error was unexpected.
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