While I can't agree that not voting for CSM makes one's opinion irrelevant, it certainly does make criticisms of the CSM as unrepresentative of the playerbase sound rather hollow.
At any rate, I was always more concerned by CCP's complete failure to communicate both prior to and following the Incarna release and the leak-induced shitstorm than most of the issues, in particular in the realm of expectations management. The Incursion rollout was a masterstroke. Zulu's
devblog hit every high point: Here's what's gone wrong, here's what we're doing to fix it, here's what you're going to get until it's fixed, and we ran this all by the CSM to make sure the player's reps thought it was a good idea.
For Incursion, all we got was a smattering of devposts saying "Uh, things aren't going so well." No communication of their MT pricing strategy, even to the CSM. No coherent messaging. Coming so close, the $99 issue didn't help either.
Of course, this is setting aside the actual serious problems with Incarna that no degree of messaging would help with. Blowing up people's computers is not cool. Reducing functionality is not cool. The underwhelming nature of CQ was just gravy.
(You know, I'm wondering if the little things initiative may actually have hurt CCP here. Instead of having a pile of minor improvements to point at and say, "Hey look at the cool stuff you're getting with Incarna," they let that out early and left the problematic stuff for the nameplate change. Just a thought. I'm still in favor of their more-frequent release schedule overall.)
As for those extolling the virtues of luxury goods, can you at least agree that the initial release, consisting solely of luxury goods, stands in tension with CCP's desire to make EVE the go-to simulator for all things sci-fi? It doesn't really work if your avatar is locked into a single set of clothing into perpetuity unless you can afford the opportunity cost of at a minimum hundreds of millions in ISK. Considering the strong influence of cyberpunk and other less-than-high-society literature on EVE's aesthetic, having
only luxury goods is deeply absurd. And yes, I realize they've stated an intent to develop lower-end items. That doesn't invalidate the point, since this discussion appears to be about whether the initial discontent with CCP was justified, and we didn't have access to that information at the time.