I was more shocked by reading this http://www.glassdoor.com/Reviews/CCP-Games-Reviews-E159347.htm than Hillmar's actual e-mail.
Hillmar's response was simply a confirmation for the management style hinted at above. I'm fine with management thinking they know better than their competitors, I'm ok with management thinking they know better than their customers, I'm not ok with management thinking they don't need to listen to their customers.
What was that research again? Satisfied customers tell 3 of their friends on average of their good experience, poorly treated/insulted customers tend to tell 20 of their friends on average.
You can bet that I'll be trying to get existing customers to quit, and I'll be warning anyone else off of all of CCP's products. I'm vindictive that way. 
No, if your going to go do this, your just an asshole.
Frankly if you want to quit, then un-sub and go. Leave. Do other stuff.
What you don't get to do is try to convince everyone else to abandon their oppinons and choices about this game and substitute your own, then leaving because you say so. What you won't get to do with any kind of right on your side, is 'warn' non-EVE players that 'eve is shit' over your personal oppinion. Let them try it out and decide for themselves.
Frankly, this entire incident is absurd. You folks want to un-sub? Go ahead, no-one can stop you. And if you decide to come back later, EVE will still be here, and we will welcome you back.
Now, cata-hammer, in 3, 2, 1...
