Backstage - OOC Forums
EVE-Online RP Discussion and Resources => EVE OOC Summit => Topic started by: Lasairiona on 09 May 2013, 09:45
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Well, as some of you heard from Sasi, Lasa was banned for unknown reasons yesterday afternoon :-( I have a website petition in and I'm waiting to hear back :-( Until then, I'm a sad and irritated woman *grumble*
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Well, as some of you heard from Sasi, Lasa was banned for unknown reasons yesterday afternoon :-( I have a website petition in and I'm waiting to hear back :-( Until then, I'm a sad and irritated woman *grumble*
:cube: *hugs* :cube:
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Thanks Grid :( This is all on top of me finding out my grandma is in hospital. Not a good day for me :( I hope I find out soon. What would cause a character to be banned? I don't bot or anything. :(
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... What.
The fuck? :eek:
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... What.
The fuck? :eek:
That was my reaction :(
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They usually give a reason?
You install any client-side optimizers?
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I don't even know what those are, Silas, lmao. Heck, I'm lucky if I can fit my own ships and fly them :oops:
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Second time this has happened to someone I know. What the fuck, CCP.
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Perhaps someone attempted or successfully hacked into your account? I have no idea why they's suddenly ban you, other then that. *shrugs* Either way, I hope this resolves quickly for you.
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Perhaps someone attempted or successfully hacked into your account? I have no idea why they's suddenly ban you, other then that. *shrugs* Either way, I hope this resolves quickly for you.
This is what I thought. I think someone may have hacked me :(.
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Perhaps someone attempted or successfully hacked into your account? I have no idea why they's suddenly ban you, other then that. *shrugs* Either way, I hope this resolves quickly for you.
This is what I thought. I think someone may have hacked me :(.
The only ones we know to have fucked you is CCP atm, but they usually give a reason. I'd like to hear it once they let you know why they did.
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I will update this thread when I find out. I initially filed my petition in the wrong place so I refiled. I've never used the system for this before so I was confused. :bash: It's been over 24 hours now though.
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That's what you get for RMTing, you filthy botter, hacking, Sphere-using griefer!
...Sounds like your account got hacked, though I've heard of this happening to those who get paid by RMTers with RMT'd isk.
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That's unfortunately par for the course with CCP. I've never had a petition answered in less than 48 hours.
Good luck getting a resolution for this! :cube:
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Depends of the type of petitions. Some types just need a few couple of minutes/hours to be answered, but when it comes to technical/out of game issues it can take a lot longer.
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Unfortunately I've seen ban-related petitions go on for weeks or be answered inside of 12 hours, so seems to be luck-of-the-draw.
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They probably have to review their logs.
Have you installed any programs like mal-aware and made sure your computer is free of keyloggers and such?
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I've always had a pretty fast and generally good outcome for my petitions so I hope you have some luck!
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Ohnoes! Just when I got to know your char a little better. :(
Maybe CONCORD revoked your license after flying drunk? :twisted:
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They probably have to review their logs.
Have you installed any programs like mal-aware and made sure your computer is free of keyloggers and such?
Bolded by me.
If that is the case then Lasa is out of luck. Everyone knows that the logs show nothing, if they even exist.
Shold logs exist and show something then it's a miracle as great as the second coming of Christ tbh.
Best of luck getting this resolved Lasa.
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Good luck!
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I've heard of this happening to those who get paid by RMTers with RMT'd isk.
One character I still have in my adress-book is a doomheim casualty after getting a wallet turned into a - 3 billion or something along those lines.
Was a CEO in a corp and supposedly the ISK was from the new toon of an old player who wanted to 'help the corp out' from his older toon's wallet.
Ofc, it was actually RMT'ed ISK and there was no mercy from CCP. However, the CEO toon that got fucked did not get banned (the original offender did) but with a -3 bill or worse wallet the toon may as well not exist. A day later it didn't and the corp in question died ofc.
If the pattern is consistent this should not involve RMT'ing suspicions or anything at all because if it clearly shows that you RMT'ed you would be banned (and I am assuming here you are innocent of such a charge ;)) or had a negative wallet.
I am out of ideas for what it COULD be though, those petition answers from CCP should be interesting.
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My husband is a computer guy so there is no key logger stuff on the laptop.
I don't even know what rmt is lol.
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My husband is a computer guy so there is no key logger stuff on the laptop.
I don't even know what rmt is lol.
RMT = Real Money Trading
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My husband is a computer guy so there is no key logger stuff on the laptop.
I don't even know what rmt is lol.
RMT = Real Money Trading
Oh, no I don't do that. I don't even know how to do that, lol.
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I'm running another scan just in case, but I don't think anything will be found. If nothing is found, does that maybe mean someone has reported me for something malicious on false grounds?
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Gah. Really sorry to hear about this, and hoping it gets sorted quickly.
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Nothing on scan either :(
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Sorry to hear you're having CCP troubles. I hope they resolve the matter quickly.
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Thanks all for the support :cube:
I'm on an alt atm: Madeleine Raske (hope it would be a given anyways that it's me, lol)
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If they don't get back to you soon enough, you can certainly try to file a new petition with the word "stuck" on the subject. I learned that CCP profiles the word "stuck" in their petition system and any petition with "stuck" in it gets flagged for priority attention.
Or at least that is what I was told. No harm trying, though.
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Thanks. I'm trying to be patient and not overwhelm their system. I've read the ban policy and I haven't done any of the things they have listed so I'm still in the dark.
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They might charge you for exploiting the system if you do so (using "stuck"). I would not advise it myself personally, it would give them free ammo to be even more reluctant to your case.
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Oh true. When I returned from my 2-year afk, I used "Help, I'm stuck I can't log into my account" on the topic of my petition when my account was banned because someone tried to hack it and had the password wrong for too many times.
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That's why I'm waiting and I've been very apologetic in my petitions about screwing up and filing in the wrong category the first time :bash:
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So, I got a response stating that I used an autopilot hack :?: :?: :?:
I don't even know what this is! I've said as much and asked how I can get Lasa back. If not, I'm going to remake Lasa as "Lasairiona Raske," but I'm not giving up without a fight.
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The autopilot hack (AKA 'warp to zero hack') is a client modification that allows you to reconfigure your autopilot to automatically warp to zero of the next gate rather than the normal ~10km, removing the primary disadvantage of using the autopilot.
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Yup big no no.
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Yes, I did some research on it. I'm hoping to fight it. I already asked if there is a way to get lasa back. I'm really computer illiterate lol. Like I told someone, I don't even know what all the mods for ships do half the time.
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Jeeze, that sucks. I hope you get your chatacter back.
And seriously? That's a hack, and a bannable hack? I might understand if its just about modifing the clinet, but warp to zero, really? Can't you still do the same thing by turning on the autopilot after you're in warp?
Then again, I find a lot of exploits I hear about make me feel like that. Probably a sign I should never run an MMO.
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Hilarious. You mean that the autopilot setting is only client side ? That's not a command that is actually server side ? :psyccp:
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Yeah, the inherently fuzzy nature of clientside mods like this is problematic (as someone once put it, the boundary seems to exist somewhere between modifying your client to do it for you (bannable), and assigning an MWD to the F1 key and then jamming it down with a coin (probably not bannable)).
In this case, though, I'd suspect they are mistakenly assuming Lasa is the alt of someone who did do it. =/
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They have an automated system that checks client calls for known hacks. I got the impression that the WTZ AP hack was quite easy to spot once they noticed it.
Basically, as they are looking for signatures of hacks that require client modification to work, false positives seem highly unlikely.
Lasa, are you the only one playing on your EVE install?
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Yes, I am the only one that plays on my client. There are several things that don't sit right with me which I plan to bring up in my contesting of this ban.
1) When did this happen and is the is the only incident of using such a hack after the ban was made on it?
2) If this is the only time, why wouldn't I have used it on my other account as well?
3) After six years of game play and having read the EULA, why would I risk my account in such a way? I have never had any issues before and abide by all rules. There is no reason for me to want to "cheat" in such a way.
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Seeing as this (http://community.eveonline.com/news/dev-blogs/client-modification-the-eula-and-you/) is related I post it.
From what I read this mod was so widespread that CCP decided to give everyone detected a one time pass and only ban if they used it after that warning.
Here's (http://failheap-challenge.com/showthread.php?11923-Devblog-Client-modification-the-EULA-and-you-%28fuck-you-CCP-stop-reposting%29) a small discussion on Failheap.
The odd thing is the outright permaban in my opinion. Or is it a 30 day or whatever the "usual" first offense banning is?
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I was told the ban was permanent. But should it come down to that, I will point out that most players have only been given a 30 day ban for a first offence. That would be admitting fault to something I didn't do though and I want to avoid that if at all possible.
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I want to post this but I'm tempted to wait a bit longer
"I am concerned with this as well. I have been banned on one of my accounts for supposedly using this hack. I found this post after researching the hack which I had no knowledge of before this ban. I was actually freaking out that my account had been hacked when I couldn't log in so I went to change the password and found I was banned. I had to wait a further 24 hours to find out the nature of the ban. I am wondering why I was given a permanent ban and others were given a 30 day ban. I've played eve consistently for 6 years with no issue."
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If you truly honestly did not use any hacks or exploits or macros or anything of the sort... you need to ask them what you can do to prove it. You need to ask them to escalate the petition to somebody higher up, if possible. Your above post will not help.
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That was something I was going to put on the forums. I'm dealing with this via petition. And trust me, I will have it escalated and I will do everything to prove that I didn't use this hack.
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That was something I was going to put on the forums. I'm dealing with this via petition. And trust me, I will have it escalated and I will do everything to prove that I didn't use this hack.
Don't post anything related to it on the forums. ISD will lock your thread and you'll earn no brownie points from the GMs or players.
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That was something I was going to put on the forums. I'm dealing with this via petition. And trust me, I will have it escalated and I will do everything to prove that I didn't use this hack.
Don't post anything related to it on the forums. ISD will lock your thread and you'll earn no brownie points from the GMs or players.
That's why im trying to deal with this properly.
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Smallish update: Still waiting....it's been nearly a week. Feeling very discouraged :bash:
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This is kinda bullshit =(
Sorry Lasa, I hope it gets sorted soon :cube:
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Thanks Ava. It's stupid how much I feel like crying cause they stole a piece of me :(
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I'd be devastated if that happened to me, hon. Also, its fucking stupid that CCP bans for this (( first offense, how about a warning/temp ban?? )) but did NOT ban the guy who threatened me IRL, sent me numerous vulgar harassing emails (racist cunt was one of the gems he called me in one of them) for a single minute.
Pretty fucked up priorities.
/me hugs lots
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I'd be devastated if that happened to me, hon. Also, its fucking stupid that CCP bans for this (( first offense, how about a warning/temp ban?? )) but did NOT ban the guy who threatened me IRL, sent me numerous vulgar harassing emails (racist cunt was one of the gems he called me in one of them) for a single minute.
Pretty fucked up priorities.
/me hugs lots
WHAT? They didn't ban him?!!? That's so messed up. Way to protect your players, CCP! *hugs tight*
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I have him on WL, he has not missed a single day, so, sure seems ban-free to me.
I know they were cracking down on clientside hacks, but come on; a warning first?
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I have him on WL, he has not missed a single day, so, sure seems ban-free to me.
I know they were cracking down on clientside hacks, but come on; a warning first?
According to my research, they initially gave 30 day bans and then clarified that it was a violation of the EULA and therefore a perma-ban. :( I'm still holding out hope. I don't know how I could be banned for something I didn't do! Although, I'm sure they hear that a lot *sigh* I don't get it. Surely there are far worse players than I? More waiting and seeing. :cube:
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Using Fanfest as a platform to incite players to push a guy to suicide: 30 days
Autopiloting to 0 km: Forever
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Using Fanfest as a platform to incite players to push a guy to suicide: 30 days
Autopiloting to 0 km: Forever
pmuch.
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Yeah, there is something seriously wrong with that picture ...
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Using Fanfest as a platform to incite players to push a guy to suicide: 30 days
Autopiloting to 0 km: Forever
Okay, I missed something! Someone committed suicide over fanfest? I'm confused.
pmuch.
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No but Mittens encouraged a guy they griefed a few weeks before to suicide himself, in public in his speech.
The guy did not suicide. Had he done it Mittens would have had a lot more troubles.
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No but Mittens encouraged a guy they griefed a few weeks before to suicide himself, in public in his speech.
The guy did not suicide. Had he done it Mittens would have had a lot more troubles.
:eek: :eek: :eek: That's HORRIBLE!
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A very dark part of me was hoping that the guy would suicide, just to see Mittens being tried in court for that and get thrown into jail for 24/7 prison buttsex.
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No but Mittens encouraged a guy they griefed a few weeks before to suicide himself, in public in his speech.
The guy did not suicide. Had he done it Mittens would have had a lot more troubles.
:eek: :eek: :eek: That's HORRIBLE!
I believe Mittani didn't so much say "kill yourself" as he did "If anyone wants to find this guy, see if you can make him actually kill himself". He incited other people to grief the player rather than doing it himself.
Also this happened a year ago and remains one of the most talked about and widely known events in Eve's recent history. It's the reason why Mittens was removed from the CSM despite his 10,000 votes. How had you possibly not heard about it?
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No but Mittens encouraged a guy they griefed a few weeks before to suicide himself, in public in his speech.
The guy did not suicide. Had he done it Mittens would have had a lot more troubles.
:eek: :eek: :eek: That's HORRIBLE!
I believe Mittani didn't so much say "kill yourself" as he did "If anyone wants to find this guy, see if you can make him actually kill himself". He incited other people to grief the player rather than doing it himself.
Also this happened a year ago and remains one of the most talked about and widely known events in Eve's recent history. It's the reason why Mittens was removed from the CSM despite his 10,000 votes. How had you possibly not heard about it?
Lol, I live in a little box of my own happiness :)
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:eek: :eek: :eek: That's HORRIBLE!
I agree! If they're banning people for insensitive, bad humor, there'll be no one left before long.
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:eek: :eek: :eek: That's HORRIBLE!
I agree! If they're banning people for insensitive, bad humor, there'll be no one left before long.
Not apologising for Mittens here (I find him insufferably smug) but he was also epicly drunk. I'm amazed he managed to make any presentation at all, considering you can watch him drink about six jaegerbombs during the course of the alliance panel, plus he was drunk when he got there xD
Frankly, it's impressive he could even stand up.
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:eek: :eek: :eek: That's HORRIBLE!
I agree! If they're banning people for insensitive, bad humor, there'll be no one left before long.
Not apologising for Mittens here (I find him insufferably smug) but he was also epicly drunk. I'm amazed he managed to make any presentation at all, considering you can watch him drink about six jaegerbombs during the course of the alliance panel, plus he was drunk when he got there xD
Frankly, it's impressive he could even stand up.
I dunno, trying to get someone to kill themselves is a far stretch from some of the jokes, etc I've seen on Eve.
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:eek: :eek: :eek: That's HORRIBLE!
I agree! If they're banning people for insensitive, bad humor, there'll be no one left before long.
Not apologising for Mittens here (I find him insufferably smug) but he was also epicly drunk. I'm amazed he managed to make any presentation at all, considering you can watch him drink about six jaegerbombs during the course of the alliance panel, plus he was drunk when he got there xD
Frankly, it's impressive he could even stand up.
I dunno, trying to get someone to kill themselves is a far stretch from some of the jokes, etc I've seen on Eve.
~Jaegerbombs~
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Alcohol+public speaking is bad :nodnod:
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:eek: :eek: :eek: That's HORRIBLE!
I agree! If they're banning people for insensitive, bad humor, there'll be no one left before long.
Not apologising for Mittens here (I find him insufferably smug) but he was also epicly drunk. I'm amazed he managed to make any presentation at all, considering you can watch him drink about six jaegerbombs during the course of the alliance panel, plus he was drunk when he got there xD
Frankly, it's impressive he could even stand up.
Drunkness is far from being an excuse. Quite the contrary, actually.
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Not apologising for Mittens here (I find him insufferably smug) but he was also epicly drunk. I'm amazed he managed to make any presentation at all, considering you can watch him drink about six jaegerbombs during the course of the alliance panel, plus he was drunk when he got there xD
Frankly, it's impressive he could even stand up.
He didn't need to be drunk to be a ******* **** **** *** ***** ******** ****. He's quite good at that already.
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I know. As I said, I'm not apologising for him, I think he's a right prick. I was just stating that he was intoxicated on a level rivalling Bacchus.
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I know. As I said, I'm not apologising for him, I think he's a right prick. I was just stating that he was intoxicated on a level rivalling Bacchus.
Except that on one case you're painted by Rubens (1):
(http://mythologica.fr/grec/pic/silene_rubens.jpg)
And in the other you're filmed by a smartphone.
O tempora, o mores, etc.
(1) ok, it's not Bachus, It's Silene. But still.
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In the ancient times of Bacchus, he'd have been punished harder for not only asking people to drive someone to commit suicide, but beyond that getting recklessly drunk to a level where he'd ask people to drive someone to suicide.
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This thread seems to have been derailed. I can't help feeling partly responsible.
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This thread seems to have been derailed. I can't help feeling partly responsible.
Ban him! BAAAAN HIIIIM!
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You'd think they'd be able to provide you with details about how and when they made the determination that you were supposedly operating a hack. You'd also think they would have flagged your account for further watching to see if there was any other sort of bad activity.
But honestly I can't say that I'm surprised by this. I'm in literally the same boat as Ava. I had someone harassing me constantly in game, threatening me with actual physical harm, and they even sent me information about my billing and support interactions with Dell. That last bit scared the holy hell out of me because it showed that they actually had my name and address. So I forwarded all the harassing and threatening in-game mails to the two separate GMs that ended up involved when I reported this guy. He's on my watch list, as are some of his alts that he contacted me on after I blocked him, and he's still perfectly active in game.
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CCP is never going to give details on how they catch people who have been modifying the client like this (Not speaking about you here, Lasa. I'm assuming you're not guilty and this is a false positive). The same way they don't tell you how they catch you using a bot. If they let you know how they do it, or even provide any information other than "We know you did it, you are banned", they give out information that could help the botters build a better bot.
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CCP is never going to give details on how they catch people who have been modifying the client like this (Not speaking about you here, Lasa. I'm assuming you're not guilty and this is a false positive). The same way they don't tell you how they catch you using a bot. If they let you know how they do it, or even provide any information other than "We know you did it, you are banned", they give out information that could help the botters build a better bot.
Personally I am not so convinced by the security by obscurity philosophy. It doesn't seem to work very well for Microsoft does it?
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Yeah, I just want concrete proof that I was using this hack. If it was a one time thing, why would I have used it once? Wouldn't it be something I would use consistently?
I dunno, I filed another petition saying I was feeling stuck with my first one, being that it's been 7 days that anyone has said ANYTHING to me :bash:
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Sometimes this company sounds completely crooked.
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CCP is never going to give details on how they catch people who have been modifying the client like this (Not speaking about you here, Lasa. I'm assuming you're not guilty and this is a false positive). The same way they don't tell you how they catch you using a bot. If they let you know how they do it, or even provide any information other than "We know you did it, you are banned", they give out information that could help the botters build a better bot.
Personally I am not so convinced by the security by obscurity philosophy. It doesn't seem to work very well for Microsoft does it?
What is to gain by giving out the information?
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Another small update: heard back from ccp. He thanked me for my patience and would be getting back to me shortly. I kinda see this as a good sign because he could have told me outright that there was no way I was getting lasa back and she was banned forever. Continuing to keep my fingers crossed.
I want to say thank you to everyone that has listened to me moan and been there with words of support. You all have been amazing and kept me sane. :cube: :cube: :cube:
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That does sound a little more hopeful. Still keeping fingers crossed for you.
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Good luck, this is a really good sign!
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Yeah I can't see why you'd get the hammer if you're telling the truth. Your guy didn't install anything wonky, even for his own games. Plus, you're sure no one else uses your laptop (i'm sure you asked him if he did), and you can't find any latent keyloggers/virus. Must be a mistake in names.
If it WAS your character, that might mean you got hacked, as stated before. Maybe CCP can check for IPs logged and see where there are inconsistencies? I mean if the last 100 logins were from an American IP address, and there were 2 right before your ban located somewhere in Romania, I'd say that's a good piece of evidence for your case :p
Anyway, good luck!
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The problem is that getting hacked is probably not what happened in this case. It is a client side modification, so this would mean that whoever hacked her would have to gain remote access to her computer, and then install a little patch to her EVE client which simply changes it so that autopilot = 0km.
So this is likely a case of false positives.
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If Lasa can log into account management, she'll be able to check the IP logs for herself, actually, on this page: https://secure.eveonline.com/LoginHistory.aspx
Tib: No, it wouldn't. If they had the modification on their own client and logged into her account from their own location, then the IP logs will show that, but CCP will still flag it as a hack.
I lean towards false positive myself, but if someone else caused it, then there's no reason to assume that they did it through -her computer- when they could have just logged in on their own.
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Remote access isn't too hard to execute one a machine that doesn't have solid defenses. Either that or Morwen's statement about similar client build and account use. Lasa, use Morwen's link and check those IP logs ASAP. If you see an IP that isn't yours using Lasa right before your ban (especially if it's WAY the hell away from your physical location), then you have some evidence to help you.
The worst thing that could happen is they wonder whether you shared your account info with someone else, but I don't think they'd jump to conclusions like that, especially if the IP logs your access consistently from the same IP. Either way, it's action you can take now.
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Unfortunately, I cannot log into account management for Lasa :(
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This is terrible. I don't know what I'd do if it happened to me.
Good luck, I hope they sort it out soon.
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I'm going to point back to my earlier post where I suggest that they aren't even upset about something Lasa did on this specific account.
To me, this smacks entirely of someone else being caught using the WTZ hack and CCP looking through his actions/wallet/history etc. and deciding that Lasa was his alt.
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Oh. I never thought of that. Is that why they didn't ban my alt?
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It's possible.
Still, the response you got back earlier sounds promising, so just keep being patient and keep your fingers crossed. Really about all you can do at this point. :S
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Had a response from a senior GM repeating the SAME thing and they closed my petition! Reapplying. Gonna get my girlie back!
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They told you that they would get back to you and then closed the petition? :eek:
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No, they got back to me, repeated the same shit, and then closed the petition. Didn't answer any of my questions or requests for details of the offense. Lengthy letter submitted via web petition now.
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Looks like they really believe you are dirty cheater.
Or they don't care.
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It seems to be more a case of: "The tools say you are a dirty cheater."
That's the reason why they won't share details, as discussed earlier in this thread.
Best of luck with the petition storm Lasa, being one of the few false positives certainly sucks.
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Petitioned again yesterday. In the meantime, training my alt up to mine :-P
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That's bullshit they pulled this man. Gods speed. Keep demanding to know the IP or such that logged in during the alleged time of cheating. The fact they won't even look at it or mention it is stupid.
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Just saw your post in IGS. Does this mean the ban has been overturned?
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Alt. The char that was banned doesn't have the Raske surname.
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What Morwen said.
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Ahhhh. :(
My fingers are still crossed, then.
Shin, being an extremely flexible low-gravity type, has her fingers and toes crossed...