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General Discussion => General Non-RP EVE Discussion => Topic started by: Nmaro Makari on 13 Sep 2011, 14:42

Title: EVE client not working. Holiday imminent
Post by: Nmaro Makari on 13 Sep 2011, 14:42

So yeah, as indicated in the title EVE is just not working on my PC.  :bash:

When will it be fixed, can it be fixed, I have no idea. I've found nothing useful on the web and am still waiting for word back from tech support.  :psyccp: So for now, N'maro will be taking a long time out, IC reason will probably be thought up on the spot when I get back on.

In any case, if anyone has any idea about why EVE wont work on windows 7 or on a Dell Inspiron 1720 laptop, do share it with me please :)

All I'm getting is "CCP ExeFile is not responding" before even getting to the login screen.

Hopefully see you all soon!

N'maro

Title: Re: EVE client not working. Holiday imminent
Post by: Nmaro Makari on 13 Sep 2011, 14:48

Also, I feel I should say that this problem only started after I'd installed a new Operating System on the computer in question.

My laptop had previously been a victim of Windows Vista. Having finally lost patience with it, I decided enough was enough. I bought a copy of Windows 7 and installed it.

Title: Re: EVE client not working. Holiday imminent
Post by: Louella Dougans on 13 Sep 2011, 14:48

was it working before ?

have you tried reinstalling ?

Title: Re: EVE client not working. Holiday imminent
Post by: Nmaro Makari on 13 Sep 2011, 14:51

Yep, reinstall, completely by the book, uninterrupted, still the same problem

Title: Re: EVE client not working. Holiday imminent
Post by: Esna Pitoojee on 13 Sep 2011, 15:06

If you don't mind, could you give the specs for you machine?

(Also, in case you haven't already, I reccomend an all-around driver update).

Title: Re: EVE client not working. Holiday imminent
Post by: Nmaro Makari on 14 Sep 2011, 04:36

In Wales atm, away from my comp. Will post the specifics when I get a chance, give it a day.

Title: Re: EVE client not working. Holiday imminent
Post by: Malcolm Khross on 14 Sep 2011, 06:06

Nmaro,

A couple of blanket things to try with Windows 7, if these don't work, you can always hit me up in email or something, I do technical support for a living so I'll hopefully come up with something eventually.

As stupid as it sounds, sometimes trying to run something in administrator mode fixes the problem.

Also, if you are using a 64 bit operating system, make sure that EVE is installed in Program Files(x86) not Program Files, this tells Windows to run it as a 32-bit application, not a 64-bit one.

Lastly, try loading into safe mode and running it from there, if it works in safe mode, then one of your preliminary programs or drivers is causing a conflict with the program and that's causing it to hang and crash.

Title: Re: EVE client not working. Holiday imminent
Post by: Nmaro Makari on 28 Sep 2011, 11:48

Fixed. Sort of.

Sincere thanks to Malcolm for his help :)